Opening hours of the reception:

Check-in: 15:00 – 22:00 p.m.
Check-out: 07:00 – 11:00 a.m. (on weekends: 08:00-11:00 a.m.)

Guests wishing to check in before 15:00 or after 22:00 are kindly requested to inform us in advance.
We have no night clerk.

Breakfast:
Monday-Friday: 07:00-10:00 a.m.
Saturday-Sunday: 08:00-11:00 a.m.

Groups:
When booking more than 3 rooms, different policies and additional supplements may apply.

Tourism tax

The local authorities in Düsseldorf have introduced a new tourism tax, valid from January 1, 2024. This means that all travelers have to pay a fixed tourism tax of €3 per person per night for their stay.

For allergy sufferers

If you have a dust allergy, please be assured that we attach great importance to hygiene and cleanliness.
If you have an allergy to feathers, please let us know when you reserve. Our normal pillows do not contain feathers, but our decoration cushions do. We will remove these from your room before you arrive. If you have any kind of food allergy or intolerance, please also let us know when you reserve to ensure that we can find the perfect solution for you.

Payment

You can pay conveniently by EC card, Visa, MasterCard, American Express or in cash.
To guarantee your booking, we do require a valid credit card number. If you do not have a credit card, then we do ask for you to transfer us an amount agreed upon in advance.

Peak season

Please bear in mind that our prices as well as our cancellation policy can change when trade fairs are taking place. As we are only a small hotel and are located not too far from the Exhibition Centre, we get booked up very quickly during this peak season. If you are interested, please book as soon as possible to ensure that we can offer you your desired room and give you the perfect stay.

Children

We have no room for baby cots or additional beds for children in our rooms. The hotel is also not suitable for children under the age of 12 due to the countless antiques and the flight of steps. Please understand that, where the safety of children is concerned, we really do have no room for manoeuvre and it can be extremely dangerous for children in the hotel with the old and very heavy furniture and ornaments. We feel responsible for the safety of our guests and we want you to feel comfortable and at home in the hotel. However, if you would like to bring your child to the hotel in an urgent situation, we ask that you get in touch with us in advance to ensure that we can find the perfect solution for you.

Pets

Our hotel is completely carpeted, except in the reception area; we therefore ask that you do not bring your pets to the hotel. This will also ensure that allergy sufferers can have a pleasant stay at the hotel.

Smoking

Smoking is not permitted in the entire hotel. Please be considerate of your fellow guests. We have purposefully set up a smoking area with a bench for smokers where you can make yourself comfortable. If we find out that you have violated the rules, you will have to pay the corresponding penalty and you will be asked to leave the hotel.

Lift

Please bear in mind that we do not have a lift; we only have a large free-standing staircase. The property was built in 1907 as a single-family house and we do not have permission to install a lift, as we would have to destroy too much of the historic house. If you are not able to climb stairs very well, we ask that you let us know when booking to ensure that we can give you a room on the ground floor.

Renting bicycles in Düsseldorf

For anybody who does not have their own bicycle with them in Düsseldorf, there are plenty of places to rent one as an alternative:

http://www.nextbike.de
http://www.callabike-interaktiv.de
http://www.radstation-duesseldorf.de
http://www.fahrradverleih-duesseldorf.de
http://www.emotion-technologies.de/filialen-kontakt/düsseldorf/e-bike-verleih

Emissions stickers in Düsseldorf – “green zone”

Our hotel is located at the heart of Düsseldorf’s “green zone”. This means that only vehicles with a green emissions sticker are allowed to drive through Düsseldorf’s city centre. You can find more detailed information on the website of the city of Düsseldorf.
 

VRR ticket included:

The special extra of Villa Achenbach Düsseldorf: with the included VRR ticket, which you receive on arrival, you can use the public transport in the VRR area free of charge during your entire stay in Düsseldorf and thus conveniently and flexibly reach attractive museums, theatres and other must sees – mobility all along the line. So you can enjoy your stay without traffic stress and parking worries.
For more information about the various attractions and activities in the city, please contact the hotel staff. The hotel combination ticket is available at the reception on arrival. The ticket is valid from the day of arrival to the day of departure for the whole day. If you have not received a ticket upon arrival, please contact reception.
Please be advised that you will need a photo ID to use the VRR ticket.

Directions from and to the Old Town of Düsseldorf

Directions from and to Messe Düsseldorf